GoldCar - SpainREQUIRED RENTAL DOCUMENTSTHE REQUIRED DOCUMENTS AREWhen collecting the vehicle, both the main driver and additional drivers must present a valid Driving Licence with a photocard and a valid Passport. A driving licence must be presented in legible Roman letters. An International Driving Permit (IDP) will be required if the driving licence is written in characters different to those of the renting country. A credit card in the name of the main driver is required, with sufficient funds for both the security deposit and for any service or extras requested locally. The card (either credit or debit depending on the destination/supplier) must be in the full name and surname of the driver and display the 16 numbers. The PIN code will be required. The Flexible Autos voucher is required when picking up your rental car. LICENCE REQUIREMENTSDriving Licences must be held for a minimum of 1 years. Customers who have held their licence for less than four years will also have to pay a fee per rental. If the driver is under 25 years old, the supplier will only apply one charge, either the Young driver Surcharge or the Driving licence minimum fee.
ADDITIONAL REQUIREMENTSUK tourists are allowed to drive in the EU with a photocard driving licence issued in the UK and do not need an international driving license or a translation. DEPOSITDEPOSIT INFORMATIONIn addition to the car rental security deposit, clients may be required to leave a deposit for fuel and/or extras contracted locally. The following deposit will be debited at the start of the rental: The deposit will be refunded on return, any fluctuation of currency exchange is not the responsibility of the supplier or flexible autos. METHODS OF PAYMENTCredit card should be valid during the rental period. The expire date must excess the drop off date. Form of payment accepted: Mastercard credit card, Visa credit card, Mastercard Debit Cards, Visa Debit Cards Form of payment NOT accepted: Cheques, Cash, American Express credit card, Prepaid cards, Credit and Debit cards for electronic use only, Maestro, Cards not issued by a bank, Virtual cards, Visa electron TAXESUnless otherwise indicated all costs indicated in these terms and conditions are subject to local taxes and fees. EXCESS AMOUNTS The CDW (Collision Damage Waiver) and TP (Theft Protection) have an insurance excess. SUPER RELAX COVER The customer has the opportunity to purchase the Super Relax Cover (Flexible Autos Premium Pack) , this cover reduces the CDW Excess/Deposit to
The Super Relax Cover covers the following: CDW: the Collision Damage Waiver (CDW). It is covered the damages to the rented vehicle (damages to the bodywork, paint and mechanic damages) arising from a collision, fortuitous fire and vandalism acts as long as the conditions stated in the contract are fulfilled. Free 24 hours telephone roadside assistance, wheels, tyres, hubcaps, locks, windows, side and rear-view mirrors, undercarriage, motor, towing service after accident, taxi (transportation), clutch, battery, locks, copy of the key and delivery of the key to closest supplier location, damage to oil sump, catalytic convertor, radiator and exempt of a new deposit for replacement vehicle in case of accident or breakdown and the repair period. Exempt from 500.00 EUR deposit for replacement vehicle in case of accident or breakdown and the repair period. FUEL POLICYTHE FUEL POLICY IS The service charge is between 18.00 - 46.00 EUR plus tax, depending on the car group and fuel supplied. The fuel service surcharge is dependant on the car group and the type of fuel being supplied. The maximum surcharge is
The charge for the tank of fuel is dependant on the car group, and type of fuel being supplied. The maximum charges are:
There is an additional surcharge of up to 2.00 EUR per day for the use of diesel vehicles. AGE RESTRICTIONSTHE AGE RESTRICTIONS AREAll charges exclude tax and local fees, unless otherwise stated. The Minimum Age for drivers are:
The supplier applies minimum charge of 75 EUR for a young driver for car groups N, T, V, VV, LL, plus any additional days. There is no maximum age limit (Subject to the driving licence expiration and licence requirements) ADDITIONAL DRIVERSADDITIONAL DRIVER REQUIRMENTS AREAdditional drivers have a local charge of 9.70 EUR per day plus local taxes with a maximum charge of 80 EUR per rental plus local taxes. All additional drivers must meet all rental requirements, accompany the main driver when picking the rental car up and sign the rental agreement. DRIVING RESTRICTIONSGENERAL RESTRICTIONS AREDriving the vehicle without prior consent outside of the hire country will invalidate the agreed insurance coverage. CROSS BORDER/INTERNATIONAL ONE-WAYSPlease confirm, either at the time of booking and/or at the pick-up location, any restrictions and additional costs: if you are intending to drive across the border of the rental country. If an International one-way travel is permitted, we will confirm the availability and the price of this service once the reservation has been made and we have received a confirmation from the supplier. Collection at any Spain (Mainland) office: allowed to Travel to Andorra, France (Mainland), Italy (Mainland), Portugal (Mainland) and territory of Gibraltar. NATIONAL ONE-WAY TRAVELFor National one-way travel, we will confirm the availability and the price of this service once the reservation has been made and we have received a confirmation from the supplier. GRACE PERIODTHE GRACE PERIOD ISThe supplier establishes a grace period of 59 minutes from the indicated time in the reservation. If the vehicle has not been returned after the grace period, an unauthorised charge will be levied of 40.00 EUR per day, and a full rental day, as well as, charges for the number of days late, will be charged to the customer. IMPORTANT: MILEAGEMILEAGE ALLOWANCEThere is limited mileage at the following offices: All Downtown office, Train Stations, Alicante Airport, Barcelona Airport, Gerona Airport, Jerez Airport, Madrid Airport, Malaga Airport, Murcia Airport, Pamplona Airport, Valencia Airport, Seville Airport and Reus Airport.
The additional costs for extras mileage is charged per km:
The limited mileage in these Airports is: Alicante Airport, Gerona Airport, Malaga Airport, Valencia Airport, Seville Airport, Reus Airport, Jerez Airport and Murcia Airport. EXTRASTHE AVAILABLE EXTRAS AREOptional Extras, are to be paid locally, they do NOT include local taxes and fee unless otherwise stated. Extras cannot be guaranteed and are subject to availability.
DELIVERY AND COLLECTIONDELIVERY AND COLLECTION AVAILABILITYThe delivery and collection service is NOT available. OUT OF HOURS SERVICETHE OUT OF HOURS SERVICE AVAILABILITY ISThe Out of Hour service for collecting the rental vehicle is by request basis only. This service may not be available at all locations. There will be an extra charge of 40.00 EUR + tax, in some cases airport/location fees may also be applied. All Out of Hours pick-up fees are to be pay locally. A key/drop box is available, free of charge. If dropping the rental vehicle off at the rental location, outside of the main opening hours. The customer is liable for the vehicle until the suppliers office opens the next working day. The key/drop box may only be available at some locations. Flights numbers are essential when collecting you rental vehicle outside of the suppliers main operating hours. CANCELLATIONS AND NO SHOWSCANCELLATION AND NO SHOW POLICIES AND FEES
SUPPLIER/ROADSIDE ASSISTANCEROADSIDE ASSISTANCE INFORMATIONIn case of a breakdown customers must stay with the car and contact the rental office for assistance. Telephone numbers are on the rental paperwork, please confirm at the time of pick-up of the rental vehicle. In case of theft of the vehicle or vehicle equipment customers must contact the rental office and make a report to the police. In case of an accident, the customer must remain with the vehicle, and complete a police report at the time of the incident. In the cases of an accident or vehicle breakdown, a new deposit will be necessary for the collection of a substitution vehicle. The Roadside Assistance telephone number is inside the rental contract SUPPLIER CONTACT INFORMATIONTelephone assistance is free for every customer on weekdays between 09:00 - 18.30. There will be a service charge that will no exceed 30 EUR for contacting Roadside Assistance/S.O.S outside of these hours. EXTRA INFORMATION AND COSTSADDITIONAL CLEANING SERVICESA charge of up to 150 EUR will be applied if the vehicle is returned, exceptionally dirty, and the vehicle requires special cleaning. RENTAL EXTENSIONPlease note that it may not always be possible to extend the hire. When the rental branch agrees to extend the hire, the rental will be charged at the prevailing rate which may be higher or lower than the original booking rate. The collaborator must send any vehicle hire extension to Goldcar to the corresponding location/airport by e-mail or DELAYED OR DIVERTED FLIGHTSIf a flight lands in a different airport than initially booked, customer will have the possibility of getting the car in that destination Airport, subject to availability (if the supplier is present in that location) and at a fee per rental of 60.00 EUR. Reservations will be held for 6 hour(s) from the specified reservation, during the business open hours time, after which they will be classed as a no-show. If a customer arrives after this time then a vehicle is not assured. We will do everything possible to provide a vehicle. This may include offering a different vehicle and rates may be different to the original booking. Flight numbers provided are for informational purposes only. It is the responsibility of the customer to inform the location of any delays ADDITIONAL DAMAGE/LOSS CHARGESIn case the vehicle is abandoned there will be a charge of 40.00 EUR per day including tax, plus the daily rental cost, per day to recover the vehicle. In case of damage or loss to the vehicle documents, the customer will be charged 35.00 EUR including VAT. TRAFFIC ADMINISTRATION FINESIf the customer receives a traffic fine, such as but not limited to, a speeding or parking fine, the customer will be charge 40.00 EUR, per offence. ACCIDENT ADMINISTRATION FINESThere will be an Administration fee charged to the customer of 50.00 EUR if they are involved in an accident (File proceedings) and have NOT taken our Super Relax Cover. PETS ON BOARDNo pets on board of the rented vehicle are allowed RENTAL DURATIONThe rental maximum days is 28 days. WHAT''S NOT INCLUDEDWHAT''S NOT INCLUDED IN THE BOOKING COSTSAdditional Cost such as: Towing charges. Fines. Administrative expenses for fines. Traffic congestion charges and penalties. Administrative expenses for damages. Expenses for loss of use. Toll. Extra cleaning. Special services and any other concept not included in the section of what is included. One Way Rentals Optional Extras (Paid Locally) Roadside Assistance Special/Additional Cleaning Toll Charges Tow Charges Please read the Terms and Conditions of your vehicle hire carefully before signing for the rental vehicle. DRIVER NEGLIGENCEDriver negligence''s and deliberate damage/loss, are not covered by the suppliers insurance waivers, and will incur additional costs and administration charges, if the customer has been found to have acted against the terms and conditions of the rental agreement: DISCLAIMERTERMS AND CONDITION AMENDMENTSFlexible Autos makes every effort to ensure that all the information provided is correct at the time of booking. The terms and conditions presented in the rental voucher are reviewed and updated by the supplier on a regular basis. Flexible cars are not responsible for the updates if made after the booking has been made. |